What is my eGift Card balance?
Lookup the balance of your gift card.
Where can I use my eGift Card?
You may redeem your eGift Card at all Selland Family Restaurants except for Selland’s at the Golden One Center.
What if I lose my eGift Card?
If you misplaced your eGift Card, you can reprint it by clicking on the link in the original email. If you cannot find your original email, please email help@sellandfamily.com or call 916.281.0217 and we’ll see what we can do.
How do eGift Cards work?
eGift Cards are electronic gift cards that are sent and delivered via email. To purchase an eGift Card through our website, click here. This will take you to our partner site, who will take the order, process the payment and send the eGift Card. Once the purchase has been processed, the eGift Card will be sent to the recipient within a few hours or at the time or date of your choosing. The recipient can print out their eGift Card and use it at any Selland Family Restaurants location.
How are eGift Cards different from plastic gift cards?
Plastic gift cards can be purchased in-store or sent via mail. eGift Cards are electronic gift cards that are sent via email and can be printed out.
If I live out of the country, can I order an eGift Card?
Our system currently does not allow payments from sources outside of the country, but we do have Mail a Gift Card Option that does.
Can I customize an eGift Card I want to send to a recipient?
You can pick from one of five designs from provided by Selland Family Restaurants, including OBO’ Italian Table & Bar, Ella Dining Room and Bar, The Kitchen Restaurant, Selland’s Market-Café or Selland Family Restaurants.
If I change my mind, can I get a refund for my eGift card purchase?
No, all eGift Card purchases are non-refundable.
What is the difference between a pending transaction and a posted transaction?
Pending transactions occur when merchants need pre-authorization for a purchase or if a transaction was made after bank hours but have yet to clear your account. Posted transactions are purchases that have cleared your account. Once the transaction posts to your account, the pending transaction will be removed within a few business days, and you can use the funds again.
Why am I receiving a Fraud Alert notification when I’m trying to submit an eGift Card order?
This will happen if your credit or debit card was declined, usually due to incorrect billing address, insufficient funds on the account, etc. If a charge is declined, please check with your card issuer before making additional attempts. If there is an issue that still needs to be corrected, attempting to place the order again will likely result in additional failed orders and pending transactions.
Why is there a pending charge on my credit card or bank account when my order did not go through?
If your order was not completed or declined due to a fraud alert, you may see a pending charge on your account. Your bank will release the hold on your funds typically within 1-3 business days, depending on your bank’s timeframe policies. Your card will not be charged for incomplete or declined orders.
Why am I seeing a “double charge” on my bank account after I re-attempted to purchase an eGift Card?
If you re-attempt the payment successfully, the pending charge from the first attempt may appear to be a “double charge.” This pending charge will be removed when your bank releases the hold on your funds.
